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Frequently Asked Questions

If you do not find the answer to your question here, please ask for help in our Contact Us link.

Top Account FAQs

Help, I forgot my password!

Don't worry, you can reset your password.

You will need to have access to the e-mail address you registered with. Think you might have registered under a different e-mail address, but aren't sure? Contact us with the e-mail addresses you might be registered under or your chef username and we will help sort it out.

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How do I update my name/e-mail address/password?

You can update your information with us from your Account Settings page. Choose the appropriate tab on the left part of this settings page. Make your updates and don't forget to click "Save Changes"!

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Do you ever revoke membership or take away forum privileges?

Unfortunately, we have had to do this every so often.

For serious violations of our Terms of Use Agreement, we remove your account immediately and, depending on the violation, we may turn over any pertinent information to the authorities.

For less serious violations, we like to employ a "three strikes and you are out" policy, but this is completely up to our discretion.

Occasionally, we give "time outs" as well. If someone is having trouble acting politely in our Forums, we will temporarily remove their posting privileges.

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How do I subscribe to (or unsubscribe from) the e-mail newsletter?

You can update stuff like this from your Account Settings page, or just click here and select the "My Notifications" option to make changes. Don't forget to click "Save Changes"!

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What does do with my personal information?

At, we are very concerned about protecting your privacy. You can read more about what we store and why in our Privacy Policy.

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How do I close my account?

We're sorry to see you go! If you really do want to close your account, Contact us directly to request that. We will disable your account and unsubscribe you from site notifications.

NOTE: If you have added any public recipes, cookbooks, menus or reviews to our site, they will remain after you leave. We keep them active because other members may have saved those recipes, etc., and it would be unfair to take them away!

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Have another question? Ask us in our Contact Us link.

Is there something we should be answering here, but don't? Let us know in the Contact Us link.


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