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Frequently Asked Questions

If you do not find the answer to your question here, please ask for help in our Contact Us link.

Top Computer Help FAQs

Why do I have to keep signing in?

First, before you click "Sign In" on the log in page, make sure you have clicked the "Remember Me" box. This will keep you logged into our site until you choose to manually sign out or clear your browser's cookies and cache.

NOTE: Some browsers automatically delete cookies after each session, every day or on a regular schedule. If you are prompted to sign in, it is likely you have deleted your cookies and cleared your cache. Just be sure to click the "Remember Me" box before you sign in again.

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What are cookies?

Cookies are small pieces of information that websites send to browsers, so that the browser can send this information back the site.

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What is JavaScript?

JavaScript is a programming language for websites. uses JavaScript to display advertising and to show some of the other images and tools on our site. JavaScript is very useful and very safe. We recommend you enable JavaScript for to work optimally.

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How do I make the text size bigger or smaller?

You may have accidentally changed the default text size in your browser. Please refer to your browser's Help section to reset this. You can also select the "Font Size" buttons we have on many of our pages. Just look for the series of A's in the top left of a page — clicking them will increase or decrease the text size on that page.

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