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    You are in: Home / Community Forums / Customer Support / Can't add certain recipes to cookbooks
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    Can't add certain recipes to cookbooks

    Maito
    Tue Dec 10, 2013 3:06 am
    Food.com Groupie
    I am not encountering this on every recipe, as some I could add to cookbooks yesterday and some I could not. Those I could not I still cannot today either - it says loading with a scrolling wheel that never ends where the add to cookbook button would be at least for these ones:

    Green Goddess Tahini Salad Dressing
    Smoky Chipotle Black Beans
    Chewy Gluten-Free Chocolate Chip Cookies
    Mary at Food.com
    Tue Dec 10, 2013 11:01 am
    Food.com Staff
    I am unable to duplicate in IE8. I was able to save the recipes fine. What browser and verison are you using?
    Maito
    Wed Dec 11, 2013 1:49 am
    Food.com Groupie
    IE10, it is still doing the same thing. As a temporary workaround I just thought to put the title in the search and save them from the dropdown menu in the list - so at least that works til there's a fix for it.
    Mary at Food.com
    Wed Dec 11, 2013 11:04 am
    Food.com Staff
    Please clear cache and cookies and try adding these again. This could have been a result of things going on in the back end yesterday. Thanks!
    Maito
    Wed Dec 11, 2013 9:41 pm
    Food.com Groupie
    Mary at Food.com wrote:
    Please clear cache and cookies and try adding these again. This could have been a result of things going on in the back end yesterday. Thanks!


    Still doing the same thing which it did Sunday, Monday, Tuesday and Wednesday - not just one day, so obviously it is a problem, above made no difference (it usually doesn't, though I still try it).
    Zeldaz
    Wed Dec 11, 2013 11:39 pm
    Food.com Groupie
    Clearing cache and cookies does nothing, ever, any more, except to make us all have to re-do our sign-in info for all OTHER websites. It's pointless and annoying; I've stopped recommending it for members having problems. When will things be fixed on your end?
    Mary at Food.com
    Sun Dec 15, 2013 10:12 pm
    Food.com Staff
    Maito wrote:
    IE10, it is still doing the same thing. As a temporary workaround I just thought to put the title in the search and save them from the dropdown menu in the list - so at least that works til there's a fix for it.


    What operating system do you have? If you'll let me know what cookbooks you would like the above recipes added to, I will be happy to troubleshoot and see if I can add on your account.
    Maito
    Sun Dec 15, 2013 10:35 pm
    Food.com Groupie
    Mary at Food.com wrote:
    Maito wrote:
    IE10, it is still doing the same thing. As a temporary workaround I just thought to put the title in the search and save them from the dropdown menu in the list - so at least that works til there's a fix for it.


    What operating system do you have? If you'll let me know what cookbooks you would like the above recipes added to, I will be happy to troubleshoot and see if I can add on your account.


    We have Windows 7. I was able to add them by putting the title in the search and then saving them from the dropdown menu of the recipe in the list of found recipes.
    Mary at Food.com
    Thu Feb 06, 2014 2:02 pm
    Food.com Staff
    I tested with Windows 7 on IE10 and I didn't have an issue saving these 3 recipes to a cookbook.

    If you would please, click on the following link and at the top you will see a section to enter your name, email, and recipient's email to send details. Use help@food.com for recipient email. And next to your name if you would write reason for trouble, like add to cookbook, etc. as well as your chef name. This will give us all the specs on your end to help us troubleshoot further. Click on the link below from the browser you are experiencing the issues on.

    http://supportdetails.com/
    Maito
    Thu Feb 06, 2014 7:52 pm
    Food.com Groupie
    This comes and goes for me (and not happening so often) and those ones are working now. I will try to find the thread where others are having that problem to post your message.
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