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    You are in: Home / Community Forums / Customer Support / Food.com home of the multiple browsers to try and use it!
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    Food.com home of the multiple browsers to try and use it!

    Jockey
    Wed Aug 14, 2013 1:41 am
    Semi-Experienced "Sous Chef" Poster
    In order for you to use food.com's features you will need to use a few different browsers. Open them all up and switch. Example - If you want to save a recipe, or add a private note pop open Internet Explorer. Just a little fun there as when you open your cookbook list, the hunt and search is on! Couldn't begin to tell you what order that is... But hey, think of it as a treasure hunt!

    If you like FireFox, fire that guy up, the cookbooks are in order but well... The link doesn't work to add a recipe to your cookbook, looks great there on the page though right? None of the other features under save this recipe work in FireFox's latest version (that should wig Mary out, it is her favorite response - "are sure you have the latest version?") other than the meal planner. So click away on that button. Under manage this recipe, get out and back to Internet explorer if you would like to add a private note. The grass is greener there you know!

    I don't use Chrome or Safari. Would love to add a few more programs to my system just for food.com. I hear they sign you in easier. Feel free to post and let me know what I can do in those. Maybe having 4 browsers open to browse a recipe or two will be a great experience!

    I know, I know what you are thinking... If you don't like it, well for cryin out loud get out of the kitchen! I know you are right. Wish I was better at change. Right now I cannot resist just seeing just how long it takes for anyone to answer questions with an answer other than:

    a) do you have the latest version?
    b) we have no problems, cannot replicate the error
    c) must be an isolated problem with your system
    d) clear browser history - cache
    e) we don't work on the weekends
    f) try installing and reinstalling cmon its fun!

    I have a touch screen tablet with Windows 8.0 if you want a reason to frequent the tavern.... Try and use Food.com on that....

    I have sent a help ticket as directed from "Mary" showing my versions and updates. Should I hear something, I will let all of you know. Until then watch the post on "how to delete my account", not just disable it. Good for them. Why should a site be able to boast about how many members it has when it doesn't seem to want to professionally have it's developers fix or maintain it properly? You rock guys!

    If you to would like to send a personal help ticket to food.com and use their suggested app that will show them exactly what you are running and what version it is click on this link: http://supportdetails.com/ you can then from there just send the info to help@food.com but this will only give them info on what applications you are using. To send a note to them click the button at the bottom that exports the info. Save the details to your desktop, open up what ever email program you are using. Tell them your issues attach the document you just saved to your desktop and send it on to help@food.com.

    I mean why not, no one here does much of anything else right? If I can help anyone, please, just let me know. Would so much like to help so many here that made me look like a culinary crown so many times!
    duonyte
    Wed Aug 14, 2013 10:50 am
    Forum Host
    I only use Firefox at home and have no problems with any function. Nor with IE8 at work.
    Jockey
    Wed Aug 14, 2013 11:08 am
    Semi-Experienced "Sous Chef" Poster
    Really? Well I hate to take the wind or thoughts from food networks help team but you do not say what version of FireFox you are using? If it is anything like the version of IE 8 that you use at work that well might be the case and it does work just fine. Especially considering new versions come out at least on a monthly basis. Most have "automatic updates" installed so the latest versions are automatically installed. Old programming then will still work on old versions but the rest of the planet, or most of them have the latest versions and updates that address security issues among other things. FireFox is now at version 22, some at 23 and IE is a long way from 8 now at 10. If your employer has not considered the security risks using that old version you might want to let him in on that tidbit. Asking persons to use old versions to access features of this site or any others isn't an option.
    duonyte
    Wed Aug 14, 2013 12:20 pm
    Forum Host
    FF is whatever the newest version is, used with Windows 7 or with Vista. Work browser is not updated automatically, because a lot of proprietary systems are based on web, and not all changes are compatible. IE9 caused havoc and is not yet being adopted, and that's just how it is. Many companies are cautious in adopting newer versions of OS and browsers because of incompatabilities, and deal with security issues otherwise. It's someone else's responsibility to figure out, thankfully, and that's what they do.

    The point is, not all problems are systemic, so that some users of of even the same OS/browser combination experience a problem and others do not. Anything we have on our own computers might put us in conflict with this site. It's not easy to diagnose and fix.
    Jockey
    Wed Aug 14, 2013 1:13 pm
    Semi-Experienced "Sous Chef" Poster
    Not sure why I want to answer this but there are still those out there using Windows XP, and there are those out there now with Windows 8.0 and even Windows 8.1. Yes, Windows 7 and even Vista. All operating systems.

    Browsers, many of them working in conjunction with them. Separate security issues, separate duties - jobs. I am no computer whiz, I am no developer, not even a web designer but I do know that web pages, developed for the public to access and use are tested prior to release on the different browser platforms. That is if they want the users to return and use their sites. Do you really think that these sites do not have to deal with different operating systems and browsers every single day? Not saying there should be no problems or glitches. They however do not take months and months to rectify or have support persons giving the same old response and not doing anything to correct it.

    What is driving me crazy here is that you seem to be pointing to the user. It is their system, their browser, their problem. It isn't. There are way too many with the issues than should be. Some of them, like me are still putting up with it. Why? I don't know. Have a ton saved here and there doesn't seem to be a way to export it out of here. Not one I can find anyway.

    At least I do know enough to know that it isn't isolated incidents. What about the people that are tearing their system apart trying to figure out what is wrong? If they are not at this time going to correct the issues, fine, than just let everyone know that. And you most likely have no control over that. I understand that too but don't post that it works fine for you. Well, super, glad it works great for you. Hope you can support food.com all by yourself.
    duonyte
    Wed Aug 14, 2013 1:36 pm
    Forum Host
    I feel for your frustration. For over a year I could not print using the print button. Other people using the same OS and browser version could. My java or flash may have been different and I had no ability to change those. maybe it was our security systems. One day, with no obvious change to our systems, I could. Who knows why?

    Some problems are generated by the site itself, no question. But not all of them.
    Zeldaz
    Wed Aug 14, 2013 2:01 pm
    Food.com Groupie
    Jockey wrote:
    Really? Well I hate to take the wind or thoughts from food networks help team but you do not say what version of FireFox you are using? If it is anything like the version of IE 8 that you use at work that well might be the case and it does work just fine. Especially considering new versions come out at least on a monthly basis. Most have "automatic updates" installed so the latest versions are automatically installed. Old programming then will still work on old versions but the rest of the planet, or most of them have the latest versions and updates that address security issues among other things. FireFox is now at version 22, some at 23 and IE is a long way from 8 now at 10. If your employer has not considered the security risks using that old version you might want to let him in on that tidbit. Asking persons to use old versions to access features of this site or any others isn't an option.


    I think you should know that you've been berating a volunteer forum host, a fellow member, not a paid staff member. Duonyte is trying to help you within the scope of her abilities and you keep ranting, it's absolutely ridiculous and counterproductive.
    I, also, use FF (version 22) with AdBlock and have absolutely no problem with it, if it makes any difference to you.
    Kerfuffle-Upon-Wincle
    Wed Aug 14, 2013 3:08 pm
    Food.com Groupie
    I too use Firefox 22.0 and Adblock Plus, on an old Vista run laptop. The ONLY issue I have with Firefox on Food.com is that Firefox no longer returns me to where I was when I use the back arrow. It always goes back to the top of the page. Annoying, yes!
    Jockey
    Wed Aug 14, 2013 4:21 pm
    Semi-Experienced "Sous Chef" Poster
    I swear, I promise I did not do or find this on purpose. I just knew I had had the same problem a long time ago and found a fix for it. I just could not remember how I did it.

    Doing the search, and this is a copy and paste I found this:

    Question owner

    Thanks for your reply, but clearing the cache, nor refreshing the page did not solve the problem on Food.ccom ~ opening every forum post that I'd like to read in a new tab is cumbersome and just as time consuming as scrolling! Others have reported the problem on Food.com also, although Food.com claims no responsibility!

    http://www.food.com/bb/viewtopic.zsp?p=5869958#5869958

    Too, updating to FF 20.0 did not solve the problem either! Thanks for any further consideration to resolve the issue.

    Since that post there has been a fix. As a reminder I am no tech, I have no formal training etc. but what I did and you might do is install a fresh new copy of FireFox. I use revounistaller.com to remove all traces of installed software. Not only does it use the programs uninstaller but then it scan for anything left over. I have used it for years. There is a free version and a paid version. Works incredibly well and I would pay for it a couple of times.

    I do know that this was an issue at one time and for me it was happening in both IE & Firefox. When that happens I do not then look to the site for the issue as it is happening in both browsers but in this case this site is reacting different depending on what browser you are using so it lends me to look toward the site for the problem. So in Firefox 22 that you use you can click on "save to my cookbook" and save a recipe or click on "post a private note" and that works? What I am afraid of is that if you do a new install you then will no longer be able to do that! It is up to you but that is the solution I am finding for the "back" button returning you to the previous position rather than the top of the page. Not sure if you have or use Internet Explorer - IE does it do it that one too? Does either of them Firefox or IE do it on all sites or just a few? For me it was just a few and drove me crazy. Thanks for allowing me to give you a suggestion. Hopefully I was able to help.
    Jockey
    Wed Aug 14, 2013 4:45 pm
    Semi-Experienced "Sous Chef" Poster
    I'm not "bantering" anybody and I did not ask for any response. I simply had hoped I would give something to someone to take to the "puzzle palace" and let them know just how urgent and frustrating this site has gotten. That everyone here is here because they do genuinely like the site and have some investment in it. We all are not system illiterates and do contribute to the bottom line so pay attention.

    Now, if someone is going to respond back with an answer like yours and hers that you have no problems just how does that help everyone else here that is? That same response is in so many of the support topics it isn't even funny.

    Besides, this is not a personal attack on any one person. These are issues that are being ignored and the volunteers may be taking the brunt of it with little to no power to do anything about it. They are in a great position to draw attention to it without fear of losing a paycheck however.

    I have no way of knowing who may be just a volunteer and who is on the payroll to help solve issues and to me it just should not matter. Just because you volunteer doesn't mean then you should or could respond with an answer that you have no issues. Now that is what is truly non productive.

    Making a suggestion or posting a solution that worked is not. If I make a post, which I usually do not unless I have a valid claim and someone responds you can bet I will respond back because I care and because I will stand up for something. All too much in today's world we are not saying anything instead going about business like drones. Accepting less and less. The only hope we have is to help each other where we can and hope that the sponsors of this site do a little reading too.
    Annacia
    Wed Aug 14, 2013 4:47 pm
    Forum Host
    Kerfuffle-Upon-Wincle wrote:
    I too use Firefox 22.0 and Adblock Plus, on an old Vista run laptop. The ONLY issue I have with Firefox on Food.com is that Firefox no longer returns me to where I was when I use the back arrow. It always goes back to the top of the page. Annoying, yes!


    Yes, that and I'd really like it if FF could wrap tabs around highlighted sections and place smiley's where I click instead at the bottom of the page.
    Kerfuffle-Upon-Wincle
    Wed Aug 14, 2013 4:55 pm
    Food.com Groupie
    Using Firefox 22.0 and Adblock Plus, I successfully:

    ~ Send and receive Zmail
    ~ Post in the forums
    ~ Review recipes
    ~ Upload photos
    ~ Save recipes to multiple cookbooks
    ~ Create private notes
    ~ Submit recipes (private and public)

    I don't use the shopping list function, and have never created a menu.

    I haven't used Internet Explorer on any site since Food.com started running ads.

    When hosting an event on Food.com, I use Firefox and Chrome open in separate tabs, so I can switch back and forth logged into my personal account, and logged into a host account.
    Kerfuffle-Upon-Wincle
    Wed Aug 14, 2013 5:00 pm
    Food.com Groupie
    Annacia wrote:
    Kerfuffle-Upon-Wincle wrote:
    I too use Firefox 22.0 and Adblock Plus, on an old Vista run laptop. The ONLY issue I have with Firefox on Food.com is that Firefox no longer returns me to where I was when I use the back arrow. It always goes back to the top of the page. Annoying, yes!


    Yes, that and I'd really like it if FF could wrap tabs around highlighted sections and place smiley's where I click instead at the bottom of the page.


    True ~ I've gotten used to that FF inconvenience too!
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