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    You are in: Home / Community Forums / Customer Support / Posted a recipe about ten days ago - WHERE is it?
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    Posted a recipe about ten days ago - WHERE is it?

    atheria
    Wed Jul 24, 2013 8:46 pm
    Newbie "Fry Cook" Poster
    [b] I posted a recipe I made on the fly - with the full expectation and knowledge that it would be in my recipes when I came back to find it.

    It is gone.

    I have emailed customer support and have not received a single answer.

    Why are recipes that are posted as NEW going into a black hole?

    Why is customer service not answering?
    duonyte
    Wed Jul 24, 2013 9:24 pm
    Forum Host
    Is the recipe showing up in Track My Submissions?
    Zeldaz
    Thu Jul 25, 2013 9:50 am
    Food.com Groupie
    I've been having no trouble, they get posted on time. Did you save it as a public or a private recipe?
    Mary at Food.com
    Thu Jul 25, 2013 10:56 am
    Food.com Staff
    Kelly,

    I'm sorry, but we never received an email from you under this account. I monitor and answer our mailbox and it is all clear. All corrections, photos, recipes and reviews go through a submission queue for processing. Those are typically processed within 24-48 hours. You can see that your recipe is in the submission queue awaiting approval under Track My Submissions. Kathy will get to it and process here shortly. Track My Submissions can be found at the bottom of the Stats box on the right hand side of your profile page. Hope this helps clarify.

    Awaiting Review to be Made Public
    Submitted Title
    2013-07-25 Homemade Sloppy Joe With Help from Some Favs (Same Title - They
    atheria
    Sun Aug 04, 2013 11:27 am
    Newbie "Fry Cook" Poster
    No, it was literally nowhere.

    The first submission only showed up after posting in here and after weeks in tears trying to recreate it from memory.

    I hadn't written it down, I wrote it here on the fly, literally, as I was making it...

    Oh well, it's up now even if the name of the recipe is totally messed up...

    This website is owned by Scripps (medical) but run by very strange IT people who don't answer emails - not a single one.
    atheria
    Sun Aug 04, 2013 11:32 am
    Newbie "Fry Cook" Poster
    That was the second posting - the first one disappeared and never turned up again.

    For all other submissions I am taking screenshots.

    Someone is wrong with the submission process and I SENT more than one email - so you'd better check your spam filters - mine are FULL of REAL EMAILS and my other emails are being autoread by gmail.

    If you HAVE an email rather than a FORM the emails will be MUCH easier to track - it's wrong to use "forms" that the CUSTOMER can not track at all.
    atheria
    Sun Aug 04, 2013 11:32 am
    Newbie "Fry Cook" Poster
    I posted it as a public recipe, but even if it had been private there would have been some evidence of the recipe being SOMEWHERE.
    Zeldaz
    Sun Aug 04, 2013 12:43 pm
    Food.com Groupie
    As Mary pointed out, recipes must be approved (there have been some pretty whacked out ones in the past) and that can take several days, especially if you submit them on the weekend when the staff are not on duty. It might be a good idea in the future to print it out if you are posting one you think you are going to need immediately. Public recipes and private ones are accessed through different links, so if you are looking for one you have saved as a private one in your public recipe list, it wouldn't show up there, and vice versa.
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