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    You are in: Home / Community Forums / Customer Support / Why has site been (mostly) unuseable for two days?
    Lost? Site Map

    Why has site been (mostly) unuseable for two days?

    Go to page 1, 2, 3, 4  Next Page >>
    Zeldaz
    Thu May 30, 2013 10:04 pm
    Food.com Groupie
    It's not a cache and cookies problem. Clearing and re-starting actually seemed to make more problems. No announcements of work being done. When will it be fixed?
    (Hoping THIS post will actually make it through.)
    Chef #347660
    Fri May 31, 2013 12:44 am
    Semi-Experienced "Sous Chef" Poster
    Problems for me too, I can not sign onto my account. I've cleared my cache and cookies twice, and still can not sigh in-HELP!
    duonyte
    Fri May 31, 2013 7:52 am
    Forum Host
    [quote="Chef #347660"]Problems for me too, I can not sign onto my account. I've cleared my cache and cookies twice, and still can not sigh in-HELP![/quote]

    You are signed in, as you would not be able to post unless you were signed in. Please let Mary know what browser/version you are using and just what it is that you are unable to do. Please note that if you are using IE10, this site is not yet optimized for that browser, and you should use an earlier version or an alternate browser.
    Lori Mama
    Fri May 31, 2013 9:25 am
    Food.com Groupie
    I'm having the same issue. Since I can't sign in, I can't access any of the drop down features beside my name, plus I'm a co host in one of the tag games.
    I'm using Fire Fox/ Windows 7
    MaMere
    Fri May 31, 2013 9:52 am
    Food.com Groupie
    Same problem. I am unable to use features. (no retrieving recipes, no posting recipes no saving recipes etc.)
    mums the word
    Fri May 31, 2013 10:33 am
    Food.com Groupie
    I am having troubles too. Sometimes I can retrieve a recipe from a cookbook, other times I get a message that they are working on the site and to come back later. Firefox 12.0 Windows 7
    Mary at Food.com
    Fri May 31, 2013 10:42 am
    Food.com Staff
    We are very sorry for the inconvenience and appreciate your patience. However, we have experienced some bugs over the past couple of days that our development team have been working diligently to fix. They believe everything should be back to good now so we ask that you please delete your cookies and cache, shut your computer down and try the site again. It seems to be working fine for me today so let's keep our fingers crossed!


    Last edited by Mary at Food.com on Fri May 31, 2013 10:43 am, edited 1 time in total
    Chef #347660
    Fri May 31, 2013 10:43 am
    Semi-Experienced "Sous Chef" Poster
    I'm using the same browser/version I've always used, Windows Vista 7and Internet Explorer. I can't access my cookbooks or save any recipes.
    Mary at Food.com
    Fri May 31, 2013 10:58 am
    Food.com Staff
    Please read my response here and in the sticky at the top of this page. Thanks!
    Chef #347660
    Fri May 31, 2013 11:02 am
    Semi-Experienced "Sous Chef" Poster
    Yes Mary I did read the post and follow the instructions, and I'm still having problems.
    Lori Mama
    Fri May 31, 2013 11:34 am
    Food.com Groupie
    Tried your advice and nope, still can't sign in. icon_sad.gif
    MaMere
    Fri May 31, 2013 12:24 pm
    Food.com Groupie
    Lori Mama wrote:
    Tried your advice and nope, still can't sign in. icon_sad.gif


    Me Either.
    Mary at Food.com
    Fri May 31, 2013 12:55 pm
    Food.com Staff
    For those of you who are still having problems, can you please provide me with the browser and version you are using? Thanks!
    Zeldaz
    Fri May 31, 2013 1:21 pm
    Food.com Groupie
    I can sign in, but it has me doing it multiple times, despite having Remember Me checked ( I normally never have to sign in because Remember Me has always worked). Aside from that, fine now. Windows 7, FF21.
    Lori Mama
    Fri May 31, 2013 1:22 pm
    Food.com Groupie
    Mary at Food.com wrote:
    For those of you who are still having problems, can you please provide me with the browser and version you are using? Thanks!

    Firefox 21/Windows 7 Home Premium
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