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    You are in: Home / Community Forums / Community Cafe / UPDATE on my bad customer.
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    UPDATE on my bad customer.

    Becky in Wisconsin
    Thu Apr 18, 2013 1:38 pm Groupie
    He came in today to pick up his gift certificate for his 4 free pasties. I apologoized again. And explained that Monday was a bad day. He said he understood. I also explained that by him telling me to get my $hit together and pull my head out didn't help. He said he was sorry, and he said "she" (whoever "she" was) was really mad. I said I can understand that. We were good by time he left the shop. So, it is all in the delivery. I got to say my peace, he got his free pasties, and all is good. He said see you next month on his way through. And we will cut a pasty open before he leaves to make sure he has the right one.
    Thu Apr 18, 2013 1:56 pm Groupie
    you are a great business owner, Becky.
    I'm happy it all turned out well for you.
    That customer (or his mate) needs to learn to put things in proper perspective.
    Chicagoland Chef du Jour
    Thu Apr 18, 2013 1:57 pm Groupie
    Well, good!

    I hope the doorknob didn't hit him on the way out rotfl.gif ..... hope he loses your address. He's not worthy!
    Thu Apr 18, 2013 1:58 pm Groupie
    Glad everything went well and all are good.
    K9 Owned
    Thu Apr 18, 2013 5:06 pm
    Forum Host
    Bet you feel a ton better having it not only reolved with a client but also getting to say your piece.

    As Chicago said... maybe he will forget your address icon_smile.gif
    mums the word
    Thu Apr 18, 2013 9:43 pm Groupie
    Hi Becky - I was hoping you would let us know what happened with Mr. Grumpy! I'm glad you got to tell him that his comments were not helpful.
    I guess it is good that he is coming back as that likely means he won't be bad mouthing you. icon_biggrin.gif
    Connie Lea
    Thu Apr 18, 2013 9:53 pm Groupie
    Glad things turned out well, but think you ought to be charging him double for his pasties from now on just to pay for the aggravation he causes. Okay I know you can't do that, but it's a thought.
    Fri Apr 19, 2013 1:27 am Groupie
    Sucking up is never easy; and being a business owner, manager, etc is also a very hard job.

    But, the customer is always right. He may not be ... but ... he always is, no matter what you may think. Just agree, suck up and then move on. There are always people that will be that way; and, it isn't worth worrying about.
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