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    You are in: Home / Community Forums / Customer Support / 404
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    404

    Melanie D
    Thu Apr 04, 2013 8:02 pm
    Food.com Groupie
    I am STILL getting 404 errors when I try to get detailed nutrition information. This has been going on for at least 2 months now and it is beyond the point of being ridiculous. Are there plans to fix this any time soon? I thought it was supposed to be fixed in March. It clearly was not.
    duonyte
    Thu Apr 04, 2013 8:28 pm
    Forum Host
    It's been fixed for me for several weeks, on all browsers, on computers with Windows 7, XP and Vista OS. When we've directed people to nutritional detail in the forums, thus far no one has complained they could not get to it.
    Zeldaz
    Thu Apr 04, 2013 8:41 pm
    Food.com Groupie
    Works for me, too, since the fix. Try clearing cache and cookies and re-start your computer. Might help, won't hurt.
    Melanie D
    Thu Apr 04, 2013 11:46 pm
    Food.com Groupie
    It's very flaky. Sometimes I can get it if I hit reload several times and sometimes I just can't get any detailed nutrition info.
    Mary at Food.com
    Fri Apr 05, 2013 9:50 am
    Food.com Staff
    It's' supposed to be working now, it works for me in IE8 and FF14. Please try what Zeldaz suggested and delete cookies and cache, shut your computer down and try again. If you are still having trouble, please let me know what browser and version you are using. Thanks!
    Melanie D
    Fri Apr 12, 2013 8:09 pm
    Food.com Groupie
    Still getting 404 errors.
    Firefox 19.0
    Mary at Food.com
    Mon Apr 15, 2013 10:17 am
    Food.com Staff
    Is this happening on a particular recipe or all for you?
    Melanie D
    Mon Apr 15, 2013 10:52 am
    Food.com Groupie
    It's sporadic. There does not seem to be a pattern.
    Mary at Food.com
    Mon Apr 15, 2013 11:24 am
    Food.com Staff
    Strange. Does clearing your cache and cookies usually help? I haven't experienced but will keep an eye out.
    Melanie D
    Mon Apr 15, 2013 11:39 am
    Food.com Groupie
    No
    Mary at Food.com
    Mon Apr 15, 2013 1:06 pm
    Food.com Staff
    When it happens again, do you mind posting the steps you took and page you are on? That will help us troubleshoot.
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