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    You are in: Home / Community Forums / Customer Support / Cookbook Trouble
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    Cookbook Trouble

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    Mary at Food.com
    Thu Apr 11, 2013 12:00 pm
    Food.com Staff
    I've tested using your specs and unable to duplicate. We've tested the Add to Cookbooks link on all browsers and is working fine for us. If it works in IE on your end, it should be working fine in Chrome. Not sure what the problem could be, I'm sorry. Again, we recommend clearing your cache and cookies on Chrome to see if that helps.
    Jockey
    Mon Jun 10, 2013 1:21 pm
    Semi-Experienced "Sous Chef" Poster
    The list of users is growing with the exact same problem. And as usual only the "customer support" people cannot seem to "duplicate" the problem.

    I cannot add a recipe to my cookbook from FireFox 12.0 (latest version), Java is current and installed (against many's advice), Adobe Flash is current and tested. Running windows 8 64bit.

    As others, no problem duplicating them here, I can add from IE 10 but prefer to choose my browser of choice rather than Food.com choosing it for me.

    As far as scrolling the cookbook list from the drop down arrow next to your sign in, I finally figured out not to click on the little button to the right. Just hover over and use your mouse wheel. The list will scroll. Not sure what to suggest if you do not have a mouse wheel.

    If I sound aggravated well, sorry I am. Knew how much I would miss Zaar when I heard the news that the site would be taken over. Food.com met those expectations.

    While I am far from a system geek I can get around them. Further I do not post haphazardly but when I see persons posting replies, that should be knowledgeable, blaming the user when in truth they simply just do not have the answer, I will stand with the others here.

    Websites should be tested on a multitude of browsers. Sometimes code will work in one but not another. Looks to me like your developers based the website on IE and now they have a problem with some code - link in other browsers. Easy fix? No, it's not and a fix is always harder than doing it right the first time or not making the change without testing all scenario's.

    I find myself more than ever on other recipe sites.
    Mary at Food.com
    Tue Jun 11, 2013 11:38 am
    Food.com Staff
    Strange, I just impersonated you and was able to add the Recipe of the Day, Peanut Butter-Banana Milk Shake, to your Main Cookbook with no problem. However I have FF 21, which is the latest version. FF12 is an older version that may be the issue. Please try updating your FF and let us know if you continue to experience issues.

    If you do, please click on the following link and at the top you will see a section to enter your name, email, and recipient's email to send details. Use help@food.com for recipient email. And next to your name if you would write reason for trouble, like cant save recipes, etc. as well as your chef name. This will give us all the specs on your end to help us troubleshoot further. Please click on the link below from the browser you are experiencing the issues on.

    http://supportdetails.com/
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