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    You are in: Home / Community Forums / Customer Support / Unable to submit recipe for Hidden Valley Ranch contest
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    Unable to submit recipe for Hidden Valley Ranch contest

    Chef #1438647
    Wed Feb 06, 2013 10:22 am
    Regular "Line Cook" Poster
    I submitted a recipe two weeks ago and when I did I got errors to fix
    "Pizza Stone and Pizza Peel" were not recognized.
    When I submitted a request to help fix this..TWICE...I got no response.
    NOW the recipe seems to have disappeared.
    I am so unhappy about my experience here.... icon_redface.gif icon_sad.gif
    Should it really be this difficult?
    Mary at
    Wed Feb 06, 2013 11:18 am Staff
    We are sorry to hear you are having issues entering our Sponsor sweepstakes. Entering those items shouldn't matter as they would be listed in the directions not in the ingredient list. Please also make sure you are using the following required ingredients listed in the top right of the page below.
    Chef #1438647
    Wed Feb 06, 2013 11:29 am
    Regular "Line Cook" Poster
    Yes, I did abide by the list of ingredients.
    I have re-submitted it.
    Are you able to check and see if it's been accepted?
    Mary at
    Wed Feb 06, 2013 12:15 pm Staff
    It has to go through the submission queue for approval, but once processed you will be notified by email and it will be posted to the site. Please allow a little time for processing. If it's not up by tomorrow, let me know and I will look into.
    Chef #1438647
    Wed Feb 06, 2013 3:17 pm
    Regular "Line Cook" Poster
    Now that it has been published..
    why doesn't it show up when I search for it with all the other Hidden Valley Ranch recipes?
    Mary at
    Wed Feb 06, 2013 3:36 pm Staff
    Approval notification is automatic. Sometimes it takes a little longer to fully upload to the site.
    Chef #1438647
    Wed Feb 06, 2013 3:38 pm
    Regular "Line Cook" Poster
    Thank you Mary!
    Chef #1438647
    Thu Feb 07, 2013 10:24 am
    Regular "Line Cook" Poster
    I have submitted a change...TWICE and it has NOT shown up....???
    Mary at
    Thu Feb 07, 2013 11:35 am Staff
    All corrections, photos, recipes and reviews go through a submission queue for processing. Those are typically processed within 24-48 hours (possibly longer over the weekend or Holiday).

    However, I have gone ahead and pushed your corrections through. They should be showing up now.
    Chef #1438647
    Thu Feb 07, 2013 11:52 am
    Regular "Line Cook" Poster
    You're the best, Mary.
    Thanks!! icon_biggrin.gif
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