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    You are in: Home / Community Forums / Customer Support / OLD - FAQs for Food.com!
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    OLD - FAQs for Food.com!

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    Kristine at Food.com
    Mon Jul 12, 2010 2:07 pm
    Food.com Staff
    ***UPDATED** Tuesday, February 12th --


    FAQs for Food.com!

    Hello and welcome !

    Old and new members, we know you may have some questions on where to find things now -- so to help out, we've prepped this list of FAQs. If you have more questions, let us know and we'll update this list.


    Do I need to create a new account and password for Food.com?
    No! You can sign in to Food.com with your old Recipezaar information -- just use the same email address and password. If you are having trouble getting in to the site, please use this Contact Us form and fill in your question in the "Other Inquiries" text boxes and click submit. This sends us an email.

    DO NOT CREATE A NEW ACCOUNT. We will help you get access to your old account, which will have all your old recipes, cookbooks, reviews, photos, etc. still in it.


    All my saved recipes, cookbooks, reviews DISAPPEARED! What do I do?
    Don't panic! It may be that you've accidentally created a new account or signed into an old, second account you didn't know you had. Please use this Contact Us form, tell us what you are or aren't seeing, what browser you're using, and any information about the account(s) you're trying to access. Add this info in the text boxes there and then click submit. This sends us an email. For your safety and privacy, DO NOT POST that information in the forums. We will get back to you as soon as possible with help for getting back into your account.


    Where can I find my private/public recipes, reviews, recipe photos, etc. now?
    To make your recipes, cookbooks and menus easier to find, we've consolidated all your stuff into a new "My Food.com" menu, which is accessible from the drop-down menu next to your username in the top corner of every page. You'll be able to scroll through all of your cookbooks and menus, and quickly access recipes, reviews, menus, photos and more from that one centralized spot. :


    To visit the forums or find favorite topics, roll your mouse cursor over the Talk & Tips tab and this flyout menu will open:


    If you think that some of your information is missing or incorrect, please Contact Us directly via this form with your question and we will investigate this with you via email.


    How do I print a recipe? Where is the Print Recipe button?
    We have moved the Print button on every recipe page to the right of the Ingredients List along with our Email and Share (Facebook, Twitter and Myspace) buttons:


    You DO NOT need to be logged in to print and use the new custom print settings. Our new custom print settings allow all users to decide what parts of the recipe (reviews, photos, private notes, nutrition info, etc) should be printed.

    NOTE: Please use this Print button on recipes and NOT your browser's File>Print function to get a recipe printout.

    Here is what the new Print Settings options look like -- just check and uncheck what you prefer, click the "Remember Settings" option and your selections will carry over to all recipe printouts until you update them again:



    Where is the recipe's ID #, description and nutrition information? I don't see them where they used to be!
    To help streamline individual recipe pages, we have listed the recipe's ID # below the recipe title. We include the recipe's ID number, the name of the original chef who submitted it and the recipe categories. You can access information on the original chef through the drop-down menu by hovering your mouse over their name. You can also get a recipe's ID number by looking at the last series of digits in the URL.






    How can I rate/review a recipe or update my previous review?
    There are two places on a recipe's page to click to submit a rating/review. See the links circled below:


    If you'd like to edit/update a review you've already submitted, be sure you are LOGGED IN and then click on the RATINGS & REVIEWS tab on a recipe's page. You will see the option to edit/re-submit your existing review. As always, when you submit a review or an update to a review, it goes into our queue for publishing. It may take up to 48 hours (or longer if it's a holiday or weekend) to show up on the recipe and in your reviews list.

    NOTE ABOUT REVIEWS: To help improve page load performance, we have moved the reviews to the bottom of the recipe's directions and you can also access them by clicking the "Ratings & Reviews" tab at the top below the recipe title. If you've reviewed the recipe, your review will show up first when you are logged in.


    How do I submit a correction or edit to a recipe?
    As before, you can submit corrections and changes to your own recipes or edit others' recipes for typos or missing information. To do that, click the "Submit a correction" link to the right of the recipe's directions:


    Once you submit a correction, it goes into our queue for review and publishing. It may take up to 48 hours (or longer if it's a holiday or weekend) for the changes to show up on the recipe. There is no need to submit the correction multiple times if you do not see it immediately.


    Where do I go to submit a new public/private recipe?
    First, please type the name of your recipe into the search box at the top of the page to make sure that it's not already in the database. The site's database is approaching 1/2 million recipes and removal of duplicates is an ongoing process. When you're ready to enter your recipe, from the drop down next to your username in the bottom right hand corner of the fly out is a button to Submit a Recipe. Click to Submit a Recipe and follow the steps. NOTE: All members are now able to publish private recipes as well as public ones.





    I submitted a recipe, review, photo, etc. a few days ago but it still hasn't been published. Did it get lost?
    Nope! Not lost -- we're still working through the submissions everyone made over the past two weeks and hope to be caught up soon. Don't resubmit the recipe as that will just drop it to the end of our queue. Wait a few more days and you should receive a notice that it's been published.


    Where is the Recipe Sifter and how does it work?
    On Food.com, the Recipe Sifter is located under Top Recipes. As you'll see below, when you click Recipe Sifter, it opens up a whole tool that pushes down the top of the site. Then you can navigate through the different categories (or search for specific ingredients).






    To make selections and narrow your recipe search, check off (include) or cross out (exclude) categories or ingredients or dietary parameters you do or don't want. Then you click the "Get XXX Recipes" button on the right (which will update with the total recipes that match) and it refreshes the page with your results.


    How do I search for an individual member, ingredients, etc? Is the search box only for searching recipes?
    Nope! You can set what kind of search you want to make by clicking the orange drop-down arrow on the recipe search box. Then select whether you want to search recipes, cookbooks, menus, ingredients, etc:




    I am a premium member -- why am I seeing advertisements?!
    As part of our site-wide changes, we have opened up all previously premium member-only features to every registered member FOR FREE! To help pay the bills, we now have to display advertising to every member. If you have any questions or complaints about advertisements you see, please Contact Us directly.


    I found an old reference to Recipezaar, a dead link or I think this is a bug/glitch -- what do I do?
    Tell us about it! There's bound to be a bug or two flying around here and we want to quash it. If you discover something that's not working right or seems off, report it to us in our Customer Support forum. We may not be able to fix it ASAP, but we will add it to our list for review and correction.

    We appreciate everyone's eagle eyes!


    IMPORTANT NOTE: If you have very specific questions about your account or something you're experiencing that isn't in our Known Bug List, please start a new thread in our Customer Service forum OR contact us directly via this form.


    Last edited by Kristine at Food.com on Tue Nov 23, 2010 12:26 pm, edited 11 times in total
    Elliemae Clampet
    Mon Jul 12, 2010 7:48 pm
    Regular "Line Cook" Poster
    What if a member would prefere to pay for an add-free membership? Is this ever going to be offered? If not, why not? Thank you in advance icon_smile.gif

    Katherine
    Virginia Cherry Blossom
    Mon Jul 12, 2010 8:31 pm
    Food.com Groupie
    To those who don't want to see ads and use Mozilla Firefox for your web browser: There is an add-on called, "Adblock Plus" that you can add within your Firefox web browser for free. You initially have to tell the add-on what to block and then it will continually block the ads for you. If you do not have Mozilla Firefox, you can download this for free as well from the Mozilla site. Just another option to consider since ads are not going away anytime soon.
    Chocolatl
    Mon Jul 12, 2010 8:54 pm
    Food.com Groupie
    Virginia Cherry Blossom wrote:
    To those who don't want to see ads and use Mozilla Firefox for your web browser: There is an add-on called, "Adblock Plus" that you can add within your Firefox web browser for free. You initially have to tell the add-on what to block and then it will continually block the ads for you. If you do not have Mozilla Firefox, you can download this for free as well from the Mozilla site. Just another option to consider since ads are not going away anytime soon.


    I can vouch for the fact that it really works.
    ~cardsgirl27~
    Mon Jul 12, 2010 9:13 pm
    Experienced "Head Chef" Poster
    thanks for this post. this was all very helpful to me and hopeful others. thanks for all the hard work you all are doing and good luck with the changeover. icon_smile.gif
    breezermom
    Mon Jul 12, 2010 11:52 pm
    Food.com Groupie
    I downloaded firefox and added ABP....the only add on I could find that looked like what you were describing. I don't see anywhere that I can specify what I want blocked, but I'll give it a try! Can't stand those pesky ads!
    threeovens
    Tue Jul 13, 2010 12:25 am
    Food.com Groupie
    I noticed on the new site that recipe #'s and chef names do not appear on a search results page, just the recipe names and descriptions, and photos. Will this be how it is?

    Also, when viewing a recipe, I could not find it's recipe number. Is this just because I am not signed in, since it's the beta site?
    WiGal
    Tue Jul 13, 2010 5:13 pm
    Food.com Groupie
    How do I delete the cookbooks that I never added in first place to the top pull down window? These extra cookbooks have the letters std followed by a period. There are 5 of them. Also I need to arrange my cookbooks (private and public) in order that works best for me and have rearranged them and it doesn't "stick".


    Last edited by WiGal on Tue Jul 13, 2010 5:27 pm, edited 2 times in total
    Kristine at Food.com
    Tue Jul 13, 2010 5:26 pm
    Food.com Staff
    Ice Cool Kitty wrote:
    I noticed on the new site that recipe #'s and chef names do not appear on a search results page, just the recipe names and descriptions, and photos. Will this be how it is?

    Also, when viewing a recipe, I could not find it's recipe number. Is this just because I am not signed in, since it's the beta site?


    When you mouse over the recipe in search result list, a menu should pop up on the right side with the recipe description, chef, and other info/options (like add to cookbook).



    As noted above, recipe ID#s are listed in the new About This Recipe box on the right side of a recipe page and also in the recipe's URL at the end.
    Kristine at Food.com
    Tue Jul 13, 2010 5:30 pm
    Food.com Staff
    Elliemae Clampet wrote:
    What if a member would prefer to pay for an add-free membership? Is this ever going to be offered?


    This isn't an option we'll be offering going forward. It didn't make sense for growing/maintaining the site to offer two different experiences (with ads and without) for users.
    Kristine at Food.com
    Tue Jul 13, 2010 5:33 pm
    Food.com Staff
    WiGal wrote:
    How do I delete the cookbooks that I never added in first place to the top pull down window? These extra cookbooks have the letters std followed by a period. There are 5 of them. Also I need to arrange my cookbooks (private and public) in order that works best for me and have rearranged them and it doesn't "stick".


    We've currently got some pesky bugs with Cookbooks. There are some random ones showing up for folks and we need to see where they're coming from.

    There are also issues accessing Cookbooks via the flyout menu. If it's a private cookbook, you might be getting an error. A temp solution/idea from Liza:
    Liza at Food.com wrote:
    Hey guys, what I'm seeing is that you can only open public books or your main book. So if you really need to get to a private book, go to your main books page, click edit cover, make it public and then click save. YOu might get an error message, but it will work and if you go back to it, it'll open.


    Rearranging seems to be wonky right now too. We're investigating and logging all these issues and appreciate you reporting them.
    **Tinkerbell**
    Thu Jul 22, 2010 10:15 pm
    Food.com Groupie
    Regarding the printing of recipes:

    I love the choices to include or exclude specific items and to change the print sizes.

    BUT....

    I've been printing recipes for 4 days, right up until 5 minutes ago, and I'm setting the options to print the 4x6 size in LARGE text and I get literally, microscopic text that I can only read with my face 6 inches away from the paper & the 4x6 size actually measures out to be 4-1/8 x 2-3/4.

    Less than if I'd chosen the 3x5. icon_confused.gif

    Since it's been continually doing this & tonight (my first time being able to access forums) I don't see any mention of this bug, so I wanted to bring it to your attention. icon_smile.gif

    Thanks!
    *Tink
    Mary at Food.com
    Fri Jul 23, 2010 1:07 pm
    Food.com Staff
    We completely hear what you are saying and realize that our print outs need fine tuning. There are some bugs currently with our recipe printout pages and they're not working or printing exactly as they're supposed to. We're looking at it as we speak. Please sit tight and we'll work out these details and hopefully you'll be much happier soon!

    What browser are you using?
    **Tinkerbell**
    Fri Jul 23, 2010 7:19 pm
    Food.com Groupie
    Hi, Mary! wave.gif

    I'm using FF 3.6.3

    Thanks to you & the other elves for all your hard work!
    *Tink
    Maito
    Sat Jul 24, 2010 12:43 am
    Food.com Groupie
    Here are some more things to add to your bug list, forgive me if you already have a note of them:

    1) the viewing of stars is off in your list of reviews, everything looks like 5 stars (though there is a slightly perceptable thin bar for differentiation)

    2) helpful marks are not showing on the reviews themselves (but you can see them in your list of reviews)

    3) apostrophes in recipe titles now appear to be question marks

    4) search bar -

    a)searching by ingredient is not working properly, at least for passion fruit, it only finds syrup, though I have many recipes with other passion fruit products printed out

    b)searching for passion fruit photos yields nothing

    c)searching for low fat cookbooks seems to yield a random selection

    Thank you for taking note!
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