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    You are in: Home / Community Forums / Customer Support / If you ever get the cookie sign-in bug...
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    If you ever get the cookie sign-in bug...

    troyh
    Wed Oct 31, 2001 6:26 pm
    Food.com Co-Founder
    Many of you have run into the infamous "cookie sign-in" bug. We are still unable to figure out exactly why it happens and it is difficult to reproduce it here.

    So if you ever see it again and you have a few minutes to work with us, please send mail to feedback@recipezaar.com immediately and don't fix it manually.... we'd appreciate being able to quickly diagnose a case while it is happening.

    Thanks!
    Kat
    Fri Nov 02, 2001 9:06 am
    Food.com Groupie
    Hasn't happened recently to me, but I know that following a link off of hotmail will screw up a cookie for that site (any site, including recipezaar.)

    IE6, w2k pro.
    troyh
    Fri Nov 02, 2001 12:08 pm
    Food.com Co-Founder
    Yes, this is because Hotmail keeps that "You are visiting a site outside of Hotmail" banner at the top, so the browser thinks you are still at Hotmail and doesn't send the cookies to the site as it normally would (you'll notice the URL is not the URL of the site you think you're at).

    The best thing to do when using Hotmail is to copy the URL, open a new browser window and paste the URL into the Address bar.

    Remember when Microsoft's slogan was "Making it easier"? icon_wink.gif
    Evie*
    Fri Nov 02, 2001 12:26 pm
    Food.com Groupie
    Hasn't happened recently to me either, (touch wood). It's sure a nuisance when it does though, when I manually delete the cookies, I have to start all over again 'registering' for a couple of sites that I use a lot of.
    And can't get in to anything at 'zaar. Will e mail you though if I do have the prob again.
    Eve =)
    troyh
    Fri Nov 02, 2001 5:05 pm
    Food.com Co-Founder
    By the way, you don't need to delete ALL your cookies, just the ones with "recipezaar" in the title. That should only be 1 or 2 files.

    If you don't delete ALL your cookies, you won't have to re-register with other sites.
    Kat
    Fri Nov 02, 2001 11:20 pm
    Food.com Groupie
    Even when you try to open a link in hotmail with right click-> open in new window, it still screws up. You actually have to highlight the text, copy, and paste.

    Maybe we should send a recipe to Microsoft: How To Ensure You Don't Mess Up Cookies

    I think the only time I've gotten the bug is if I've just been using hotmail.
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