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    You are in: Home / Community Forums / Customer Support / Why has site been (mostly) unuseable for two days?
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    Why has site been (mostly) unuseable for two days?

    Go to page << Previous Page  1, 2, 3, 4
    Mikekey
    Tue Jun 04, 2013 12:34 pm
    Food.com Groupie
    Mary at Food.com wrote:
    Mikekey wrote:
    Everytime I clear my cache and cookies, it screws up every other site I visit, so no thank you on that fix! I couldn't log in earlier even though I am "permanently" logged in and now I can't access my z-mail. I left a review and posted a photo earlier and was notified that both posted but they are not showing.


    When errors occur, your cache and cookies can hold those errors and you need to reset or clear to get rid of them. Cookies are also used to keep track of your settings on different sites to help you log in. When you clear your cache and cookies, the sites cannot recall your settings for you to use. So although it helps get rid of errors on one site, it will clear your info on another. There are both bad and good cookies. What happens specifically when you try to log in? Also, what recipe is your review and photo not showing up on? Please be aware, notifications are automatic. Sometimes it takes a little longer for recipes, reviews and photos to publish to the site.


    Yes, I know clearing cookies and cache affects other sites. I said so in my post. That is why I am reluctant to do so. As for trying to log in, the upper right corner said I was logged in but when I tried to put a recipe in a cookbook, I got a message saying I had to log in. Just kept me in that circle. It seems to be fine now.

    My review and photos have always shown immediately but they weren't last night. I reposted this morning and they are now showing.

    There are some of us who, due to limited income (in my case, retired) who cannot afford to buy new computers with updated browsers everytime some new bell and whistle thing comes along. I used to be able to access this site with Camino for years. Then I had to switch to Safari (I use a Mac and IE is useless) because your site no longer supported Camino. But I cannot print properly with Safari, but it is one of the few things I can do with Camino on your site. Why can't your site still be usable by older systems as well as all of the new things. And I don't do Facebook, etc. I am really just about ready to give up here. Too many glitches on a regular basis.
    mums the word
    Tue Jun 04, 2013 3:07 pm
    Food.com Groupie
    I cannot search within my own reviews for a recipe. I have 1003 reviews posted and if I try to search "chicken" or "pork" etc I get "0" reviews.
    I am positive that this is not the case. I have probably reviewed 40 or more chicken recipes at the very least.

    I am not sure if anyone else posted a similar problem. I have FF 12.0 and Windows 7. Thanks Mary!
    duonyte
    Tue Jun 04, 2013 3:28 pm
    Forum Host
    mums the word wrote:
    I cannot search within my own reviews for a recipe. I have 1003 reviews posted and if I try to search "chicken" or "pork" etc I get "0" reviews.
    I am positive that this is not the case. I have probably reviewed 40 or more chicken recipes at the very least.

    I am not sure if anyone else posted a similar problem. I have FF 12.0 and Windows 7. Thanks Mary!


    Yes. others have reported the same. As far as I can tell, this is the only functionality that I do not have, both on FFv21 w/ Windows 7 and IE8 w/XP.

    It oddly posts the results as "0 results for reviews posted May 28 to June 4" or something close to that - as if it's just searching the last week's worth of your own reviews.
    Mary at Food.com
    Tue Jun 04, 2013 5:58 pm
    Food.com Staff
    mums the word wrote:
    I cannot search within my own reviews for a recipe. I have 1003 reviews posted and if I try to search "chicken" or "pork" etc I get "0" reviews.
    I am positive that this is not the case. I have probably reviewed 40 or more chicken recipes at the very least.

    I am not sure if anyone else posted a similar problem. I have FF 12.0 and Windows 7. Thanks Mary!


    I get 1 review by you with chicken posted between May 21 and June 4, 2013.

    However, I don't understand why it limits your search within the last two weeks. I am going to have to pick the teams brain on this one and get back to you.
    DEEP
    Tue Jun 04, 2013 6:51 pm
    Food.com Groupie
    Mary at Food.com wrote:
    mums the word wrote:
    I cannot search within my own reviews for a recipe. I have 1003 reviews posted and if I try to search "chicken" or "pork" etc I get "0" reviews.
    I am positive that this is not the case. I have probably reviewed 40 or more chicken recipes at the very least.

    I am not sure if anyone else posted a similar problem. I have FF 12.0 and Windows 7. Thanks Mary!


    I get 1 review by you with chicken posted between May 21 and June 4, 2013.

    However, I don't understand why it limits your search within the last two weeks. I am going to have to pick the teams brain on this one and get back to you.


    Everything seems to be back to "normal", whatever that is. I am glad to see that we can go to previous days reviews, as reviews are the primary reason I come here.

    A few things to consider:

    1. Let us know in advance of "maintenance", though I'm not sure "maintenance" is what it should be called, as maintenance should not really interrupt anything.

    2. Let us know how the "maintenance" is likely to impact any functionality of the site.

    3. Provide frequent updates as to when things "might" be fixed.

    4. DO NOT schedule such maintenance when we are going into a weekend. Since no one at Food.com works on weekends (probably when this site is most used) icon_exclaim.gif icon_exclaim.gif , and we are mostly likely be "in the dark" for several days.

    I think the real problem(and frustration) is in the fact that we remain in the dark when major events are likely to affect our "site experience".
    Mary at Food.com
    Wed Jun 05, 2013 10:22 am
    Food.com Staff
    Glad to hear.

    We do try to inform you of upcoming maintenance especially if it affects site performance or a curtain page is going up. These are scheduled during the week early in the morning, never on a weekend. I post this as an Announcement titled Maintenance with the date at the top of the Customer Support forum the week of the scheduled maintenance.
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