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    You are in: Home / Community Forums / Customer Support / New member - almost! my email adress is wrong!?
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    New member - almost! my email adress is wrong!?

    der_fisherman
    Wed Dec 19, 2012 10:40 am
    Newbie "Fry Cook" Poster
    I have just joined, I have not received the first email because my address is wrong

    Thanks.
    duonyte
    Wed Dec 19, 2012 11:05 am
    Forum Host
    Go to the blue box just to the right of your icon/picture. Hover your cursor over it. When the box opens, you will see My Settings at the top right. Click that. You will be able to correct your email address in that box. Once you correct it, click Save to make sure the change is entered.
    Mary at Food.com
    Wed Dec 19, 2012 12:11 pm
    Food.com Staff
    It appears your email has now been updated.

    I have gone ahead and activated your account for you. Welcome to the site!
    der_fisherman
    Thu Dec 20, 2012 4:01 am
    Newbie "Fry Cook" Poster
    Perfect many thanks for your help, though as you noticed, I did eventually find a way to correct my profile, but still did not get the email!

    But now I don't need it! Thanks again.

    I have I think found the reason for the problem your editor does not allow the underscore to be keyed in as part of an email address, it automatically substitutes a hyphen, but gives no warning of the change......bad news. The hyphen should be allowed.

    I can only log in by copying my email address and pasting it.....

    I find that not allowing the hyphen to be a problem that must be easily fixed by admin.

    regards
    Andy
    PS. Great recipes......
    Mary at Food.com
    Thu Dec 20, 2012 10:28 am
    Food.com Staff
    We do allow the underscore to be keyed in as part of an email address. Where does it automatically substitute a hyphen and we will be happy to look into?
    der_fisherman
    Fri Dec 21, 2012 10:27 am
    Newbie "Fry Cook" Poster
    When initially joining, I keyed an underscore and got a hyphen. I tried it eventually many times, all the same results. I copied and pasted my address eventually.....
    I don't think it is my computer......I used a text editor to type my address in and copied that, so there should be no difference I feel, but I am not 100% sure, maybe someone else could test it?
    Mary at Food.com
    Fri Dec 21, 2012 11:47 am
    Food.com Staff
    Regrettably, I am not experiencing. What browser and version were you using and we will be happy to troubleshoot further?
    der_fisherman
    Fri Dec 21, 2012 5:09 pm
    Newbie "Fry Cook" Poster
    WinXP Pro German, fully up to date.
    Mozilla Firefox 17.0.1 English.
    Mary at Food.com
    Wed Dec 26, 2012 12:23 pm
    Food.com Staff
    I've looked up your account and we have you posted, enabled and confirmed under andy_germany@alice.de. Please try logging in again and make sure you do not hit the hyphen button, please make sure you do SHIFT and then the hyphen button to get your underscore to show up. We hope that helps!
    der_fisherman
    Wed Dec 26, 2012 1:46 pm
    Newbie "Fry Cook" Poster
    Thanks again.
    Even if that does not help, I now know the way round the problem, so no need for further help. Also I use automatic logon from my browser as well!!!
    Happy new year.
    Mary at Food.com
    Thu Dec 27, 2012 11:10 am
    Food.com Staff
    Happy New Year to you as well!
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