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    You are in: Home / Community Forums / Customer Support / Our count for HELPFUL REVIEWS
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    Our count for HELPFUL REVIEWS

    Kerfuffle-Upon-Wincle
    Mon Jul 23, 2012 4:26 pm
    Food.com Groupie
    Our Statistics count for HELPFUL REVIEWS is still broken ~ any idea if the IT team is working on the repair of it? Haven't we been waiting for two years (more or less) ~ icon_question.gif


    Last edited by Kerfuffle-Upon-Wincle on Tue Jul 24, 2012 6:13 am, edited 1 time in total
    Chocolatl
    Mon Jul 23, 2012 4:51 pm
    Food.com Groupie
    That's what I'd like to know.
    Kerfuffle-Upon-Wincle
    Tue Jul 24, 2012 2:57 pm
    Food.com Groupie
    Bump!
    Chef shapeweaver ©
    Tue Jul 24, 2012 3:57 pm
    Food.com Groupie
    Bump
    Chocolatl
    Tue Jul 24, 2012 5:02 pm
    Food.com Groupie
    bump
    Mary at Food.com
    Tue Jul 24, 2012 5:03 pm
    Food.com Staff
    If you are referring to the helpful marks not showing on the reviews themselves. That has been resolved.
    Chocolatl
    Tue Jul 24, 2012 6:12 pm
    Food.com Groupie
    Mary at Food.com wrote:
    If you are referring to the helpful marks not showing on the reviews themselves. That has been resolved.


    No, we're not referring to that. We're referring to the count--the number of helpful reviews we have. It's still different on different pages, and I don't think either of the numbers it shows for me are accurate.

    On my profile page it shows that I have 170 helpful reviews.

    On my inbox page it shows that I have 122 helpful reviews.

    This has been broken a LONG time.
    Mary at Food.com
    Wed Jul 25, 2012 11:20 am
    Food.com Staff
    Chocolatl, thanks for the info. I was able to impersonate you and see the difference in the number count. I will forward this to the team. Thanks!
    Kerfuffle-Upon-Wincle
    Thu Jul 26, 2012 1:44 pm
    Food.com Groupie
    Sorry I've taken so long to reply! I had Grandmother duty for a few days and couldn't do my homework on the subject. I looked for, and found old topics where several of us discussed this issue before!

    When the counter stopped working, I had 43 helpful votes, and that count still shows on my Inbox page. At that time, my profile page showed 0 ~ the profile page now shows 44. Unfortunately I don't remember the recipes where I originally had helpful votes, but I know all the votes are NOT showing on all the recipes! The count on my profile page has grown through the months to 44 ~

    Mary ~ please look back through these old topics for dates/comments, then build a fire under the IT team!

    http://www.food.com/bb/viewtopic.zsp?t=357211
    http://www.food.com/bb/viewtopic.zsp?t=346721
    http://www.food.com/bb/viewtopic.zsp?t=356317
    http://www.food.com/bb/viewtopic.zsp?t=355793
    http://www.food.com/bb/viewtopic.zsp?t=348830
    http://www.food.com/bb/viewtopic.zsp?t=344298

    And I'm marking this topic as a favorite so I won't have to search again!
    Mary at Food.com
    Thu Jul 26, 2012 1:51 pm
    Food.com Staff
    Kerfuffle-Upon-Wincle, the team is aware of the situation and are looking in to it. I can share these links with them as well. However, there is no ETA for a fix at this time. Again, we do appreciate your patience!
    Kerfuffle-Upon-Wincle
    Thu Jul 26, 2012 2:03 pm
    Food.com Groupie
    Mary at Food.com wrote:
    Kerfuffle-Upon-Wincle, the team is aware of the situation and are looking in to it. I can share these links with them as well. However, there is no ETA for a fix at this time. Again, we do appreciate your patience!


    It's no wonder why so many chefs have left this site! Those of us that are still here have the patience of Job!
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